Desktop Support Engineer
Job description:
Role Overview:
Provide hands-on Level 1 and 2 support for desktops, laptops, mobile devices, and enterprise applications (Windows, MacOS, iOS, Office 365, trading systems) for ~100 internal users. This is a customer-facing role requiring excellent communication, problem-solving, and prioritisation skills.
Requirements:
Qualifications:
- 4+ years of desktop support experience; trading system support preferred.
- Familiarity with Windows 10/11, Office 365, MacOS, iOS.
- Strong customer service, organization, and problem-solving skills.
- Flexible, proactive, able to work independently in a fast-paced environment.
- College degree in IT/Computer Science preferred.
Working Conditions:
- Occasional extended hours or weekends.
- Ability to lift/move equipment (up to 50 lbs) and work under desks.
- Direct interaction with personnel at all levels.
Responsibilities:
- Troubleshoot and resolve hardware, OS, and software issues in-person and remotely.
- Install, configure, and upgrade software and hardware.
- Document issues, resolutions, and maintain IT policies and procedures.
- Assist in capacity planning and long-term desktop strategy.
- Provide support with ServiceNow, SCCM/Intune, Citrix XenApp/XenDesktop.